Privacy Policy
Last Updated: 16th June 2026
Laceys Event Services Ltd ("we", "us", "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, make a booking, subscribe to our marketing communications or use our services.
WHO WE ARE
Laceys Event Services Ltd is the data controller responsible for your personal information.
If you have any questions regarding this Privacy Policy or your personal data, please contact us at:
Email: laceyseventservices@gmail.com
Telephone: 07712 409861
INFORMATION WE COLLECT
We may collect and process the following information:
• Name
• Postal address
• Email address
• Telephone number
• Event details
• Venue details
• Booking information
• Payment information
• Photographs provided by you for planning purposes
• Information submitted through contact forms, quotation requests, newsletters or enquiries
• Website usage data, including IP address, browser type and pages visited
HOW WE USE YOUR INFORMATION
We use your information to:
• Respond to enquiries and quotation requests
• Process bookings and provide our services
• Create proposals, mood boards, designs and event plans
• Arrange delivery, installation and collection services
• Communicate with venues and suppliers where necessary to fulfil our services
• Send service updates relating to your booking
• Improve our website, services and customer experience
• Comply with legal and regulatory obligations
• Send marketing communications where you have consented to receive them
LEGAL BASIS FOR PROCESSING
We process personal information where:
• It is necessary to perform a contract with you
• You have provided consent
• We have a legitimate business interest in operating and improving our services
• We are required to comply with a legal obligation
MARKETING COMMUNICATIONS
If you subscribe to our newsletter or marketing communications, we may contact you with updates, offers, inspiration and company news.
You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.
SHARING YOUR INFORMATION
We do not sell your personal information.
We may share information with trusted third parties where necessary to provide our services, including:
• Delivery and courier companies
• Venues
• Payment providers
• Professional advisers
• Website and technology providers
• Government authorities where required by law
All third parties are required to handle your information securely and in accordance with applicable data protection laws.
DATA RETENTION
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and tax requirements.
Booking and transaction records may be retained for up to seven years in accordance with legal and financial obligations.
COOKIES
Our website uses cookies and similar technologies to improve functionality, monitor website performance and enhance user experience.
You can manage or disable cookies through your browser settings. Some website functions may not operate correctly if cookies are disabled.
WEBSITE ANALYTICS
We may use analytics tools to understand how visitors use our website. These services may collect information such as IP address, browser type, device information and pages visited.
This information is used solely to improve our website and services.
YOUR RIGHTS
Under UK data protection legislation, you may have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Request transfer of your information
• Withdraw consent where consent is relied upon
Requests may be made by contacting us using the details above.
SECURITY
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
THIRD PARTY WEBSITES
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.
PHOTOGRAPHY & MARKETING
Photographs of installations, styling, displays and events may be used for portfolio, website, social media, advertising and marketing purposes unless otherwise agreed in writing prior to the event date.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.
CONTACT
For any questions regarding this Privacy Policy or your personal information, please contact:
Laceys Event Services Ltd
07712 409861